Return And Refund Policy
Last updated: 23/09/2024
At Secret Pathway to Triumph, customer satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. Digital Products
Since our products are digital and instantly accessible upon purchase, we generally do not offer refunds once the product has been downloaded or accessed.
However, we do provide refunds in the following cases:
Technical Issues: If you are unable to download or access the digital product due to technical problems, we will assist in resolving the issue. If the problem cannot be resolved, we will issue a full refund.
Incorrect Purchase: If you accidentally purchased the wrong product, please contact us within 24 hours of purchase to request a refund or exchange, provided the product has not been accessed or downloaded.
2. Eligibility for Refunds
To be eligible for a refund, you must:
Submit your request within 10 days of your purchase date.
Provide proof of purchase (e.g., a receipt or order number).
3. How to Request a Refund
To request a refund, please contact our customer service team at [Your Contact Email]. In your request, please include:
Your full name and email address used during the purchase.
The order number or receipt.
The reason for your refund request.
We aim to respond to all refund requests within 5 business days.
4. Refund Process
Once your request has been reviewed and approved, we will notify you via email. The refund will be processed within 7–10 business days, and the funds will be returned to your original method of payment.
5. Exceptions
We do not issue refunds for:
Products that have been accessed, downloaded, or used.
Products purchased on sale or with a discount unless there is a technical issue.